Our Virtual Support Connection allows our technicians to connect to your computer desktops within seconds. Simply request a PIN and we're in!

Remote Support Features

Support Remote PCs, Macs, and Smartphones over the Web without Pre-installing Software.

Respond instantly to customer requests.

Easy for remote customers — even novice users can easily accept remote support.

Web-based for on-demand, anywhere-to-anywhere(home or office).

Concerned About Security with Remote Support?

We are too!

Customer Initiation
Customers must permit a Technician to connect to each session and use each function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect) Customers can choose to terminate the session at any time All traces of the Customer Applet disappear from the remote PC when the session is finished

Technicians Permission Structure
Permissions are defined for each Technician The reporting features allows D&K to monitor log files and pull detailed reports Session activity can be audited through recordings and detailed logging

Ensuring Secure Remote Sessions
Assurance that data being transmitted complies with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions

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Concerned About Security with Remote Support?

We are too!

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