Question

I upgraded my boss to a new machine. She is complaining that the autopopulate in her MS outlook addy bar doesnt list all her old email contacts. Is there any way to grab the cache or whatever that held her old auto populate address's from outlook 2003? and transfer that to her new comp using outlook 2007? I tried grabbing the *nk2 file off her old comp but her new comp didn’t have any *nk2 files or the folder in which I got it off her old comp.

Answer.

They are stored in the NK2 file. If it is not there then you are kinda out of luck. I hope your Christmas bonus does not depend on getting it back...

Here is some wisdom I learned a while back. Always image the boss' computer before upgrading it. Every CEO/CIO/etc. I ever met would pay the cost of Ghost/Acronis for their laptop.

Good luck.

Computer will not boot

Recently my company had a client that could not get his pc to boot up. Since I was doing remote support I was not physically in front of the pc in question. I had him try to get into safe mode however each key combination that we tried to get into the boot menu or the bios setup were unsuccessful, alls that the computer would do was to freeze on the Dell screen. Since we could not get into the boot menu or bios I thought that it might be a motherboard failure. I was also not able to remote into the pc from the server and could not ping it. The only option that I could come up with was to have him ship the computer to our office so that we could look at it and perhaps remove the hard drive to recover the data. It was only after setting up a new pc for him that I learned that he had an external hard drive attached to his pc, once he unplugged that the pc was able to boot, apparently it was trying to boot to the external drive which of course did not contain any OS