Scan Management Console

One of our clients use a network scanner that scans to a shared folder off of an XP Professional pc. They had said that the scans were not showing up in the folder after scanning so I logged into the pc and restarted the Scan Management Console which did not resolve the issue. I then looked at the server status and it had 1.9GB free space for the scans so I knew that they had not maxed out the memory. I noticed that the status of the scan management console said that the scan service was suspended so I went under computer management and restarted the service for the scan management console but when I reopened the utility it still said that the service was suspended. I clicked on the start menu and went to all programs and highlighted the scan management console and noticed that there were options under there to either suspend the service or to start the service, once I clicked on start the service all of their scans began showing up in the shared scans folder. Issue resolved.