How and what can D and K help you out with your technology needs? Here's what we're doing for others right now and they can then grow faster and more efficiently!

1. Backups:
a. Countless businesses suffer each year from natural disaster and
hardware failure. Businesses think they have a backup solution in place
but find out when disaster strikes that either their backups were destroyed
or the backups they thought they had were never actually running. We
provide onsite and offsite backup solutions tailored to the business needs,
redundancy solutions if necessary, disaster recovery and verification of
backup integrity.

2. Keep your computers up to date:
a. We can push out Microsoft Windows updates to designated Windows
workstations and servers automatically, eliminating the need to manually
check each computer, download necessary updates and properly install them.
Reports can be run from anywhere on the network which specify which updates
have been approved, declined, installed or failed.

3. Remote Access to your office computer:
a. Having remote access to your office computer from anywhere can
allow you to work even if you are out of the office, share files with others
on the office network, utilize office resources, and most importantly stay
organized by keeping your information in one location.

4. Content filtering to filter sites based on keywords instead of only
domain names and IPs.
a. Content filtering is available to you and highly recommended for
businesses of all sizes. This new technology minimizes the websites
available to your employees while allowing them full access to the sites
they do need to do their work. This helps to maximize their productivity,
increase network security and prolong the efficiency of the computers.

5. Network Design and Implementation:
a. Our networks are designed with a full-circle approach utilizing
best practices tailored to your business needs. From the hardware,
software, expertise, design, and even when it comes time to work with your
other venders we implement a networking system that is right for you. The
full-circle approach takes us from network functionality to efficiency, and
then to backups and data recovery while maintaining security standards and
allowing for growth. This allows your company to grow easily while
minimizing the cost to achieve your goals all while having the peace of mind
that your network is in good hands.

6. System Documentation/Assessment
a. The System Assessment allows us to document your systems and
gather the information we require to effectively support them. You will be
provided with a report containing an overview of your network and systems
including configuration summary, network schematics and a schedule of any
remedial works, if necessary, with suggested priorities.

7. Technical Support:
a. Our technical support is available for IT consulting,
troubleshooting technical issues, maintaining your office network, and to
work on specific projects.

8. Phone Support:
a. Phone support is available for IT consulting or to troubleshoot
technical issues.

9. Remote support:
a. Remote access support uses a secure encrypted connection to your
network enabling our technicians to access any supported device on the
network. We can even extend our remote access support to your mobile or
remote users anywhere in the world if they have access to the internet.
This convenient method of support allows for a higher rate of closure on
issues in a faster amount of time allowing for increased uptime and
productivity for your employees. The extent of support that is possible by
remote access has dramatically reduced the need to attend the site to
resolve issues, monitor as well as maintain the network.

10. On-Site Support:
a. When it is not possible or appropriate to resolve a problem
remotely you will have access to on-site support in accordance with your
service agreement. On-site support will be provided by qualified and
experienced field engineers, in co-ordination with our support desk.

11. User and Computer Policies:
a. We create policies on Windows Domain servers that tell certain
Microsoft Windows computers to perform a multitude of different functions
such as placing a favorite in everyone's Favorite's menu within Internet
Explorer. Other examples include adding your company's logo to every
desktop, set every home page to a specific site, add specific printers,
enable Windows Firewall, disable programs such as Windows Messenger, and
disallowing employees to burn CDs. These are just a few ideas that others
have utilized to increase productivity and security. Not to mention, when
it comes time to add another computer all we do is join it to the domain and
the preset policies take place immediately.

12. System Administration/Maintenance
a. Many day-to-day administrative tasks can be preformed remotely.
Network interlinks can carry out these tasks on your behalf. If it is
necessary to attend your site to carry out administration, we will arrange
for one of our qualified and experience technicians or consultants to visit.
b. Administrative Tasks include but are not limited to:
i. Setup of New Users
ii. New Email Accounts
iii. Amendment of existing user accounts, email and
permissions
iv. Administration of supported routers and switches
v. Administration of supported security devices or software
vi. Administration of supported Antivirus Software
vii. Commissioning* of hardware, software, or services (see
below)
viii. Office re-organizations or moves
ix. Administration of devices owned or supported by third
parties

*Commissioning: Installation and configuration of new hardware, software, or
services, including re-installation or re-configuration of existing
hardware, software or services re-designated to different users or
functions.