Help, I Can’t Print!

Recently I was at an office and had a couple of users complain that they were unable to print. When we had set them up only 3 days before they were working beautifully. So, I went over to the pc and opened up the printers and faxes section to view all of the printers that they were currently connected to. The only tricky part to this was that they use a terminal server so they have different printers displaying locally compared to when they are working off of the server. I discovered that the printer that they had to be connected to was showing up locally and were properly carrying over to their remote sessions, however when I printed a test page nothing was happening. I could ping the printer and connect to the printer interface. I then went over to the printer and looked at the status of the print job. The big mystery of the first printer was that there was NO PAPER! The second printer they kept saying was broke, it was not working etc. so I went over to that second printer, looked at it, turned it on and it worked fine. So if you're trying to print make sure that the printer has paper and that it is turned on.